ALL international deliveries expect extra delays due to Covid-19 for more information click here

Shipping Information

UPDATE 29th September 2020

These past months have been challenging for everyone, and we hope that you and your pets are all safe and healthy amid the COVID-19 pandemic. We feel extremely fortunate to be able to continue to provide your pets their health care needs. This public health emergency changes from day to day, we will remain focused on keeping our employees and our customers safe, healthy, and informed. Please feel free to contact us if you have any questions or concerns.

At present delivery times across the world will vary, there are many contributing reasons for this.

International mail carriers will have more information available on their websites regarding delivery times and any delays that may be incurred. Please visit your national mail carrier website for the most up to date information regarding delivery. 

Pets-Megastore send all international mail with Australia Post. Once an order has been dispatched and is collected by Australia Post, Pets-Megastore no longer has any control over the handling and delivery times of the parcel. 

At present delivery times are indicated as follows:

( this does not include the time a parcel takes going through customs, and are indicative only, these times are subject to change due to the nature of air freight space available during this pandemic)

USA 10-30 business days – Standard International

USA 7-25 business days Express International

UK 9-25 business days Standard International

UK 6-20 business days Express International

Canada 10-35 business days Standard International

Canada 7-25 business days Express International

All orders are shipped with tracking numbers and these are emailed to you once the order has been updated as shipped. 

You can use your tracking number to view status of parcel on www.auspost.com.au

For parcel shipping to USA you can also use your tracking number on www.usps.com

For parcels shipping into UK you can use your tracking number on www.royalmail.com

For parcels shipping into Canada you can use tracking number on www.canadapost.com

Pets-Megastore has no control over the delivery time of a parcel as once it is in the mail system, we rely on the postal services to deliver the mail to you in the times specified on their websites. Pets-Megastore can only provide an estimated delivery timeframe based on the most updated information available provided by the postal services. 

If you have any concerns with the tracking on your parcel, please contact your national mail carrier with your tracking number for further assistance. 

Please find below some helpful links in regard to delivery/status or assistance from your national mail carrier.

USPS: 

https://www.usps.com/help/contact-us.htm

Canada Post:

https://www.canadapost.ca/web/en/pages/support/default.page#panel2-3

Royal Mail:

https://personal.help.royalmail.com/app/contact

 

CURRENT UPDATE 29th July 2020

Delivery times are starting to improve from country to country, however delays are still being experienced at international and local sorting facility’s.

Canada – Standard international now available to Canada. International Express 7–25 business days. Standard Post 10-35 business days.

USA – International Express 7–25 business days. Standard Post 10-30 business days.

United Kingdom – International Express 6–15 business days. Standard Post 9-20 business days.  

CURRENT UPDATE 11th June 2020

Canada – Express Shipping now available to Canada ! !.

IMPORTANT UPDATE. We expect delays for all international orders due to airline cancellations and government restrictions due to COVID-19. International Express Post and Standard Post will be the only shipping options available for international orders. Approx. delivery times

International Express 15 – 30 business days. Standard Post 25-45 business days.  

Tracking numbers will be issued however tracking updates may also be delayed. ( Please note: Once your parcel arrives in your country it can be tracked through your local postal carriers website ie. USPS Mail, Canada Mail, Royal Mail etc.)

 Pets-Megastore team will continue to do our best to respond to your queries during this difficult time and ask that you please treat our people with respect and understanding. Thank you for your patience and cooperation.

Track your orders with this link- copy and paste into your internet browser and add your tracking number supplied on your order.

https://auspost.com.au/mypost/track/#/search


Orders are sent via Australia Post by Airmail once payment has been completed. Pets Megastore PTY LTD guarantees prompt delivery of all pet goods and pet supplies ordered. Most orders are dispatched within the first working day of the order being taken.

If for some reason we are unable to dispatch your order within two days of receipt of your order Pets Megastore PTY LTD will contact you.

( Temporarily Unavailable ) Free ! Flat Rate shipping for all orders world wide over $120.00 AUD

If you live in a capital city within Australia:

Flat Rate: $6.95 (3-10 business days)
Express Post: $10.85 (3-6 business days) depending on location

All Deliveries outside Australia

United States of America
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Usually 7-14 days, but can take up to 28 days)
Standard: $15.50 (10-35 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Tracking number available on request)
Express:  Starting from $42.09 (weight based) (7-25 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Tracking number available on request)

Canada
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Usually 7-18 days, but can take up to 30 days)
Standard: $15.50 (10-35 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Tracking number available on request)
Express: Starting from $42.09 (weight based) (7-25 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Tracking number available on request)

United Kingdom
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Usually 6-12 days, but can take up to 28 days)
Standard: $15.50 (9-20 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Tracking number available on request)
Express: Starting from $42.09 (weight based) (6-15 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Tracking number available on request)

Rest of World
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Usually 7-18 days, but can take up to 30 days)
Standard: $15.50 (10-35 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Tracking number available on request)
Express: Starting from $42.09 (weight based) (7-25 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Tracking number available on request)

( Temporarily Unavailable ) **Please Note: Free Shipping coupons only apply to Flat Rate shipping.

All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Pets-Megastore  is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.

Tracking Numbers: Once your parcel arrives in your country it can be tracked through your local postal carriers website ie. USPS Mail, Canada Mail, Royal Mail etc.)

All orders over 2 kilo postage weight maybe charged additional postage subject to weight of the order and the destination country.

Insurance is Free on all international orders over $500.00 AUD, but optional on Australian orders.

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