ALL international deliveries expect extra delays due to Covid-19 for more information click here

Shipping Information

CURRENT UPDATE 29th July 2020

Delivery times are starting to improve from country to country, however delays are still being experienced at international and local sorting facility’s.

Canada – Standard international now available to Canada. International Express 7–25 business days. Standard Post 10-35 business days.

USA – International Express 7–25 business days. Standard Post 10-30 business days.

United Kingdom – International Express 6–15 business days. Standard Post 9-20 business days.  

CURRENT UPDATE 11th June 2020

Canada – Express Shipping now available to Canada ! !.

IMPORTANT UPDATE. We expect delays for all international orders due to airline cancellations and government restrictions due to COVID-19. International Express Post and Standard Post will be the only shipping options available for international orders. Approx. delivery times

International Express 15 – 30 business days. Standard Post 25-45 business days.  

Tracking numbers will be issued however tracking updates may also be delayed. ( Please note: Once your parcel arrives in your country it can be tracked through your local postal carriers website ie. USPS Mail, Canada Mail, Royal Mail etc.)

 Pets-Megastore team will continue to do our best to respond to your queries during this difficult time and ask that you please treat our people with respect and understanding. Thank you for your patience and cooperation.

Track your orders with this link- copy and paste into your internet browser and add your tracking number supplied on your order.

https://auspost.com.au/mypost/track/#/search


Orders are sent via Australia Post by Airmail once payment has been completed. Pets Megastore PTY LTD guarantees prompt delivery of all pet goods and pet supplies ordered. Most orders are dispatched within the first working day of the order being taken.

If for some reason we are unable to dispatch your order within two days of receipt of your order Pets Megastore PTY LTD will contact you.

( Temporarily Unavailable ) Free ! Flat Rate shipping for all orders world wide over $120.00 AUD

If you live in a capital city within Australia:

Flat Rate: $6.95 (3-10 business days)
Express Post: $10.85 (3-6 business days) depending on location

All Deliveries outside Australia

United States of America
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Usually 7-14 days, but can take up to 28 days)
Standard: $15.50 (10-35 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Tracking number available on request)
Express:  Starting from $42.09 (weight based) (7-25 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Tracking number available on request)

Canada
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Usually 7-18 days, but can take up to 30 days)
Standard: $15.50 (10-35 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Tracking number available on request)
Express: Starting from $42.09 (weight based) (7-25 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Tracking number available on request)

United Kingdom
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Usually 6-12 days, but can take up to 28 days)
Standard: $15.50 (9-20 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Tracking number available on request)
Express: Starting from $42.09 (weight based) (6-15 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Tracking number available on request)

Rest of World
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Usually 7-18 days, but can take up to 30 days)
Standard: $15.50 (10-35 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Tracking number available on request)
Express: Starting from $42.09 (weight based) (7-25 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Tracking number available on request)

( Temporarily Unavailable ) **Please Note: Free Shipping coupons only apply to Flat Rate shipping.

All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Pets-Megastore  is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.

Tracking Numbers: Once your parcel arrives in your country it can be tracked through your local postal carriers website ie. USPS Mail, Canada Mail, Royal Mail etc.)

All orders over 2 kilo postage weight maybe charged additional postage subject to weight of the order and the destination country.

Insurance is Free on all international orders over $500.00 AUD, but optional on Australian orders.

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