Shipping Information

Orders are sent via Australia Post by Airmail once payment has been completed. Pets Megastore Pty Ltd guarantees prompt delivery of all pet goods and pet supplies ordered. Most orders are dispatched within the first working day of the order being taken.

If for some reason we are unable to dispatch your order within two days of receipt of your order Pets Megastore Ptd Ltd will contact you.

If you live in a capital city within Australia:

please allow 3-10 working days Monday to Friday.

All Deliveries outside Australia please allow:

  • United States of America – 6-18 working days for your parcel to arrive by Air Mail & delivered by USPS to your door. (normally 6-8 days, but can take up to 28 days)
  • Canada – 10-28 working days for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (normally 8-14 days, but can take up to 30 days)
  • United Kingdom – 6-12 working days for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (normally 5-8 days, but can take up to 18 days)

All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Pets-Megastore  is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.

Insurance is Free on all international orders over $500.00 AUD, but optional on Australian orders.

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