International delivery delays expected due to Covid-19 for more information click here!

Shipping Information

Please note: Australia Post is experiencing international delivery delays due to the coronavirus COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. However, due to the ever-changing situation, delays may occur in all destination countries.

IMPORTANT UPDATE: Please be advised that we expect significant delays for all International orders due to airline cancellations and government restrictions because of COVID-19. 

We have been advised to anticipate delays of up to 4-6 weeks. Due to this International Express Post and Standard International will be the only shipping options available at this time for all international orders.

We appreciate your patience and understanding during these difficult times.


Orders are sent via Australia Post by Airmail once payment has been completed. Pets Megastore PTY LTD guarantees prompt delivery of all pet goods and pet supplies ordered. Most orders are dispatched within the first working day of the order being taken.

If for some reason we are unable to dispatch your order within two days of receipt of your order Pets Megastore PTY LTD will contact you.

( Temporarily Unavailable ) Free ! Flat Rate shipping for all orders world wide over $120.00 AUD

If you live in a capital city within Australia:

Flat Rate: $6.95 (3-10 business days)
Express Post: $10.85 (3-6 business days) depending on location

All Deliveries outside Australia

United States of America
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Usually 7-14 days, but can take up to 28 days)
Standard: $15.50 (6-12 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Tracking number available on request)
Express:  Starting from $42.09 (weight based) (3-7 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Tracking number available on request)

Canada
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Usually 7-18 days, but can take up to 30 days)
Standard: $15.50 (6-12 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Tracking number available on request)
Express: Starting from $42.09 (weight based) (3-7 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Tracking number available on request)

United Kingdom
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Usually 6-12 days, but can take up to 28 days)
Standard: $15.50 (6-12 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Tracking number available on request)
Express: Starting from $42.09 (weight based) (3-7 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Tracking number available on request)

Rest of World
( Temporarily Unavailable ) Flat Rate: $6.95 (10-28 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Usually 7-18 days, but can take up to 30 days)
Standard: $15.50 (6-12 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Tracking number available on request)
Express: Starting from $42.09 (weight based) (3-7 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Tracking number available on request)

( Temporarily Unavailable ) **Please Note: Free Shipping coupons only apply to Flat Rate shipping.

All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Pets-Megastore  is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.

Insurance is Free on all international orders over $500.00 AUD, but optional on Australian orders.

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