RETURNS, EXCHANGES & CANCELLATIONS:
You may return eligible items to us within 14 days of your order being received for a refund or store credit which you can redeem on your next purchase.
To return products for any reason please contact us within 14 days of your order being received before returning items for authorisation at firstname.lastname@example.org or phone during business hours (Monday - Friday 9.00am - 3pm)
Please note the following points:
- Items should be in as new, undamaged condition in original unopened packaging.
- Goods should be securely packaged in a padded bag or box with adequate padding to avoid damage. Please do not use paper envelopes to return items as they can tear in the postal machinery.
- Customers are required to pay for postage costs to return unsuitable items. It is also recommended returns be sent by a signature on delivery insured postal method to protect against any loss or damage in the post.
- If goods received are wrongly supplied, damaged or faulty, and we agree to an exchange or refund we will provide you our Reply Paid address so no postage cost is incurred. We do however require items are to be packaged securely in a well padded bag or box. Please contact us to discuss the problem/issue within 14 days so that we can advise action required.
- A Store Credit or refund will be issued for the full value of goods within 5 days of receipt of returned goods.
- In the event you return items where a volume discount has been given your credit will be adjusted for this item based on the quantity you have kept.
- Where goods are returned in damaged or poor condition a credit or refund may not be given or up to 50% restocking charge may apply depending on condition of goods.
- Exclusions: No return is permitted on sale items, special offers or reduced to clear items.
ERRORS OR FAULTY GOODS:
When you receive your order please check it carefully and let us know by email or phone if you find any errors, damaged or faulty items within 14 days.
THANKYOU FOR SHOPPING AT PETS MEGASTORE - WE APPRECIATE YOUR BUSINESS!