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If you have a question that is not answered here, please contact us and we will respond to you personally.
Yes, all our products are from the same manufacturers that provide products to your local vet.
Free Shipping for all orders over $120 AUD
All orders over $500.00 AU are insured with Australia Post at our expense.
Pets Megastore Pty Ltd guarantees prompt delivery of all pet goods and pet supplies ordered. Most orders are dispatched within the first working day of the order being taken.
If for some reason we are unable to dispatch your order within two days of receipt of your order Pets Megastore Pty Ltd will contact you.
All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Pets-Megastore is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.
No, these products are considered over the counter products outside the USA no prescription is required. *there maybe an exceptions within Australia.
We accept Visa, MasterCard or Australian Bankcard and American Express. Paypal accepts Discover cards, cheques and debit cards. Credit Card payments can be made via our website or by phone order.
Yes, you certainly can, and we have different phone numbers depending on where you are in the world;
Outside of these hours, a message will be taken. Please leave a clear name and phone number and we will return your call.