Frequently Asked Questions

If you have a question that is not answered here, please contact us and we will respond to you personally.

Our Guarantee

Quality:

All the pet products and meds sold on the Pets-Megastore website are selected by animal health professionals to ensure that they are safe products from reputable companies. All products sold by us  have the longest expiry dates available. 

Price:

Because we operate over the internet we can offer savings on your pet care. Many of our products are cheaper than the recommended retail price in the USA.

Fast Shipment:

We guarantee prompt shipment. Your order will be filled same day or within 2 working days whenever possible. If, for some reason your order is not dispatched within 2 days, we will contact you by email. Most of our orders arrive in 7 to 14 days once shipped. Many orders arrive in less time, and in some circumstances orders can take longer dependign on your postal services. If your order is not received within 28 days of shipment, contact us to arrange a replacement or refund. (*Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address.)

Hassle Free Refund or Replacement:

If for any reason you are not happy with any products (excluding stock marked as clearance), contact us why and then just return it unopened in the original packaging for a replacement or refund. Please note, stock marked "clearance" cannot be returned or replaced.

Security:

Buying online from Pets-Megastore is safe and reliable. To ensure your payments are secure we use the latest available 256 bit encryption technology. Your credit card details are never sent by email and your details are never disclosed to anyone without your permission.

Our payment processing is through eWAY because of its outstanding reputation for security and quality or you can choose Pay Pal to complete your order.

Privacy:

We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permission. The information you provide to us is kept secure and only held for the purposes it is provided, such as processing payment and dispatching your order.

First Class Products:

All pet products sold by us have the longest expiry date available. Products which we sell are manufactured in the same factories, with the same ingredients as those sold under the same name in the USA. To keep costs low, products are often sourced from Australia. This means that the packaging may be slightly different to that available in stores in the USA. For example, weights and measurements may be in metric. All instructions for use and safety notices are written in English. If you have any issue with a product please call or email us at service@pets-megastore.com.au. 

Are these the same products my Vet sells, are these genuine?

Yes, all our products are from the same manufacturers that provide products to your local vet.

How much does shipping cost?

Please click on the “ Shipping “ link at the bottom of this page.

How long will delivery take?

Pets Megastore Pty Ltd guarantees prompt delivery of all pet goods and pet supplies ordered. Most orders are dispatched within the first working day of the order being taken.

If for some reason we are unable to dispatch your order within two days of receipt of your order Pets Megastore Pty Ltd will contact you.

If you live in a capital city within Australia:

Flat Rate: (3-10 business days)
Express Post: (3-6 business days) depending on location

All Deliveries outside Australia

United States of America
Flat Rate: (10-18 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Usually 7-14 days, but can take up to 28 days)
Standard: (6-12 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Tracking number available on request)
Express: (3-7 business days) for your parcel to arrive by Air Mail & delivered by USPS to your door. (Tracking number available on request)

Canada
Flat Rate: (10-28 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Usually 7-18 days, but can take up to 30 days)
Standard: (6-12 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Tracking number available on request)
Express: (3-7 business days) for your parcel to arrive by Air Mail & delivered by Canadian mail to your door. (Tracking number available on request)

United Kingdom
Flat Rate: (6-12 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Usually 5-8 days, but can take up to 18 days)
Standard: (6-12 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Tracking number available on request)
Express: (3-7 business days) for your parcel to arrive by Air Mail & delivered by Royal Mail to your door. (Tracking number available on request)

Rest of World
Flat Rate: (10-28 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Usually 7-18 days, but can take up to 30 days)
Standard: (6-12 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Tracking number available on request)
Express: (3-7 business days) for your parcel to arrive by Air Mail & delivered by your local carrier to your door. (Tracking number available on request)

**Please Note: Free Shipping coupons only apply to Flat Rate shipping.

All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Pets-Megastore  is not responsible for packages that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.

Do I need to provide a prescription to order any of your products?

No, these products are considered over the counter products outside the USA no prescription is required. *there maybe an exceptions within Australia.

What payment options do you accept?

We accept Visa, MasterCard or Australian Bankcard and American Express. Paypal accepts Discover cards, cheques and debit cards. Credit Card payments can be made via our website or by phone order.

Can I order by phone?

Yes, you certainly can, and we have different phone numbers depending on where you are in the world;

  • If you are in America:
    Please call us on 1866 270 2303 Free Call, between 5pm and 11pm EST, Sunday to Thursday.
  • If you are in the United Kingdom:
    Please call 0800-731- 8045 Free Call, between 10pm and 4am GMT Monday to Friday.
  • If you are in Australia:
    Please call (03) 5222 5733 during normal business hours.
  • If you are in Canada:
    Please call us on 1866 270 2303 Free Call Number

Outside of these hours, a message will be taken. Please leave a clear name and phone number and we will return your call.

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